Support
Most integration questions are answered in the developer guide. If something is wrong, check the API status first, then send us a message.
Start here
- The developer guide covers keys, intents, the web agent, the SDKs and every decision action.
- The FAQ covers billing and data.
- The status page shows live API health.
Common answers
- HTTP 401: a missing or wrong key, or a publishable key used on a backend endpoint.
- HTTP 402: no credits left.
- HTTP 403: the project is disabled.
- HTTP 429: rate limited or the daily write budget was reached.
- Most failures still answer HTTP 200 and fail closed with eligible false. Branch on the body, not only the status code.
Contact us
Send the project name, what you expected, what you got and the time. Do not send secret keys.
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Tell us what you give away and how it gets abused. We answer from a real mailbox, not a bot.